IP Telephony (IPT) offers a viable alternative to the legacy voice exchange, delivering improved application integration, scalability, and multi-site management.
It is precisely these features that make this rapidly maturing technology so attractive to organizations seeking to reduce costs, increase productivity and improve customer relations.
However, voice is critical to business, and a major change to emerging technologies like IPT requires an understanding of a broad range of technologies, careful planning and thoughtful implementation.
Calteq are ideally positioned to analyze all of the available services within todays ever changing market to establish which solution offers all the benefits of IP whilst reducing or eliminating the risks that are often glossed over by the IP venders themselves.
The key areas that Calteq will review are:
- A breakdown of the critical components of an enterprise voice system system
- Voice over Internet Protocol (VoIP) technologies and standards available
- Business applications such as unified messaging, converged conferencing, call centers and CRM
- Advantages and disadvantages of different architectures and solutions
- A review of the total cost of ownership (TCO)
A key report done by Infotech in 2006 found that there were 5 key considerations required when considering IP solutions.
- Don't cut corners during implementation
- A network assessment is a must
- Go into convergence with your eyes open
- Do your homework
And perhaps the most important:
- Get the help you need.
Calteq will provide all of the above services to you to ensure that should IP solutions be appropriate to your organization we will ensure they are delivered in the most effective way using services of key venders.