D&D London is a group of luxury restaurants, bars, and hotels based principally in London, but also with venues in Paris, New York, and Tokyo. The company has long been regarded as central to London’s restaurant scene, owning some of the capital’s most celebrated restaurants, such as Quaglinos, Le Pont de la Tour, Bluebird and Coq d’Argent and has continued to expand adding the South Place Hotel, the Michelin-starred Angler and more to its brand.
Justin Goulty is Group IT Manager for D&D London and with no direct IT staff, he relies on his carefully selected supplier network to support the group’s IT requirements and as such needs an infrastructure to be both responsive and proactive. Business-critical communications provider Calteq has been providing D&D with its telecommunications solutions since 2003.
A reliable and robust telecommunications solution that can flex to suit D&D’s changing needs is essential to the smooth running of its day-to-day operations and the recommendation from Calteq to switch from ISDN30 to a fully hosted SIP (Session Initiation Protocol) telephone system has completely transformed the way in which it works as well as bringing considerable cost savings.
|System Spend||£144,243 (old system)||£107,818 (new system)||£78,213 (new system)|
“Not only has the switch to a fully-hosted system dramatically improved the way in which we work it has seen our system spend reduce by almost half in the two years since the move and our call costs go down by more than 40% which more than justifies our decision to change. Furthermore, voice calls with anyone in the company are via a four-digit extension and completely free,” says Justin.
In addition to managing all D&D’s voice calls Calteq provides full support for mobile and tablet devices as well as customer and employee wifi to each of its establishments. This includes a standard set of wifi protcols across the group which detects whether your device has logged on in any other D&D locations and automatically connects you if you have.
Calteq provides D&D one bill each month which can be broken down on request into a number of different formats for example by restaurant, spend, incoming and outgoing call performance to ensure that a full view of business operations is clearly visible at any time. This also allows D&D to analyse how quickly calls are answered across its restaurants and develop solutions to ensure customer calls are answered in as short a timeframe as possible.
A daily email detailing usage across all sites and devices ensures that Justin Goulty has a clear overview of activity across the business and ensures that any unusual activity can be detected thus providing a high level of cost control and abuse management.
“Calteq’s attention to detail ensures that we have a close handle on usage right across the group and means that we are quickly able to react and address any unusual activity that occurs,” says Justin. “Calteq not only provides excellent value for money, but at a service level that is second to none and in my role that is exactly what I demand of a supplier,” explains Justin Goulty. “I know that whatever the problem, I can rely on Calteq to resolve it quickly and objectively and you simply can’t underestimate the importance of that to a business such as ours,” he adds.
With D&D continually opening up new sites it is essential to be able to have a supplier that can react quickly to accommodate new system requirements. Calteq has demonstrated that it has the agility and commitment to its customers to enable them to have services to existing sites up and running in just a few hours and for new sites in a matter of days.
Moving forward D&D will continue to look to Calteq for expertise and support in providing it with leading edge communications solutions that sees it setting the pace for technology solutions in its field.